Refund policy

Food, and returns
We sell food, so we can’t resell anything that has been opened. Here is how returns work.
Damaged, wrong or missing items
If something arrives damaged, or something is wrong or missing, write to hello@kookut.com within 7 days of delivery, with your order number, a photo of the item and a photo of the parcel showing the shipping label. We'll send a replacement or refund you.

Unopened products: 14 days
If you change your mind, you can return unopened products in their original packaging within 14 days of delivery. Write to hello@kookut.com first, and we’ll send you the return address. Return shipping is at your cost. We refund the products, and the standard delivery cost of your original order if you return all of it, within 14 days of receiving your email, and we may wait until the parcel reaches us. Refunds go back to your original payment method.

What we can’t take back
Opened tins, bags or boxes, for reasons of hygiene and food safety.

Subscriptions
You can skip, change or cancel a subscription at any time from your account, before the next order is prepared. Orders already shipped follow the rules above.

Discovery set and promotions
The same rules apply to discounted products and to the discovery set: unopened, within 14 days.

Your right of withdrawal (EU customers)
If you live in the European Union, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason, as described above. To use it, send us a clear statement by email to hello@kookut.com, for example: “I hereby withdraw from my purchase of the following products: [products], ordered on [date], order number [number]. Name: … Address: …”
The exceptions above (opened products) follow EU law on sealed goods unsealed after delivery.

Questions
hello@kookut.com.