Cancellation policy

Subscriptions
A subscription delivers the products you chose at the frequency you chose (for example every month, or every 2 or 3 months), at the current price of each product minus the subscription discount. Your payment method is charged automatically for each delivery.

Reminder before each order
Before each subscription order, we send you a reminder email, so you can skip, change or cancel it in time.

Skip, change or cancel
You can skip a delivery, change products, quantities or frequency, or cancel your subscription at any time from your account, with no fee and no minimum number of orders. Changes and cancellations apply to orders that haven’t been prepared yet. Orders already prepared or shipped are delivered as normal.

Returns
Delivered subscription orders follow our Refund policy: damaged or wrong items are replaced at our cost, and unopened products can be returned within 14 days.

Help
If anything doesn’t work in your account, write to hello@kookut.com and we’ll make the change for you.